Entries by EdwardLamb

What does your customer base look like now?

On the 23rd of March, going into lockdown in response to the COVID-19 pandemic many of us lost the ability to plug into the understanding of our businesses that we generate from our daily interactions with colleagues, customers, and suppliers. I’m sure like me you’ve heard lots of stories about businesses adapting to their new trading […]

Discussing Public Service and Capital Transformation Programmes in the New Covid-19 Normal

Non-contact engagement and avoiding the risk of challenge. Definition:  New Normal:  something which was previously uncommon has become commonplace. Borrowing a feature, much loved by fans, of the Channel 4 show ‘The Last Leg’ “… is it normal…to assume that we no longer need face-to-face public engagement?”. That is, no more public meetings; no more standing in shopping […]