The Coronavirus pandemic has forced those of us who seek public opinion on proposals for change to public services to think differently. Like GP telephone appointments and video consultations, most of us have embraced digital technology to create online dialogue with people who want to give their opinions. There are webinars, podcasts, surveys and polls […]

Whilst Scotland may arguably have managed lockdown, COVID infection, hospital admission and mortality, better than much (all) of the UK, Scotland is still facing significant challenges not only in supporting their communities through the COVID crisis, but also, with partners, in supporting them through a period of recovery.  The scale of change is unprecedented and […]

Local Authorities are facing significant challenges not only in supporting their communities through the COVID crisis, but also, with partners, in supporting them through a period of recovery.  The scale of change is unprecedented. Whether thinking about consulting on emergency/temporary changes to a permanent state or more widespread fundamental changes to operating models and the […]

On the 23rd of March, going into lockdown in response to the COVID-19 pandemic many of us lost the ability to plug into the understanding of our businesses that we generate from our daily interactions with colleagues, customers, and suppliers. I’m sure like me you’ve heard lots of stories about businesses adapting to their new trading […]

Non-contact engagement and avoiding the risk of challenge. Definition:  New Normal:  something which was previously uncommon has become commonplace. Borrowing a feature, much loved by fans, of the Channel 4 show ‘The Last Leg’ “… is it normal…to assume that we no longer need face-to-face public engagement?”. That is, no more public meetings; no more standing in shopping […]